Hario V60 & Hand Grinder Bundle

Shipping Information

While every effort is made to ensure our productions and order fulfillment of your online order to follow the stated process, we may need to adjust certain timeline, deadline and protocols due to pandemic measures. We continue to enforce government safety measures in the process and putting the health of our team members and customers at the highest priority and in the process we may need to make necessary adjustments without prior notice. We are thankful and grateful for your continued support to local business like us!

Shipping FAQs:

Shipping Within Singapore

• 1. Free Delivery (No tracking)
• 2. The default method is FREE delivery via SingPost Normal Mail. Your package will be delivered directly into your mailbox within 3-5 working days.
• 3. We use SingPost Normal Mail to get your orders to you as it's the only service which gets your packages delivered directly to your mailbox so you don't have to worry about missed deliveries! The trade-off is that parcels are untrackable and sometimes delays do happen sometimes during transit, and sometimes parcels go missing.
• 4. Therefore, if you chose SingPost Normal Mail, we're afraid that we will not be liable for late or missing deliveries.
• 5. Trackable Courier (Delivery within 2-4 days), $2.50
• 6. If you would like to be able to track your deliveries or get your delivery expedited, we recommend that you opt for Tracked Courier delivery instead.
• 7. Please ensure that someone will be around to receive your delivery.
• 8. If you miss your delivery, you will be contacted by our delivery partner to reschedule.
• 9. Please note that all orders above S$50 or >1kg will automatically qualify for FREE Express Courier (delivery via SingPost Normal Mail is not applicable for orders worth more than S$50 or >1kg).
  *During the Festive periods like Christmas, the delivery will reach you within 3-4 working days.

Shipping to Hong Kong

• 1. Delivery fees to Hong Kong depend on the weight of your order.
• 2. Please proceed to checkout where we will calculate and inform you of the delivery fee before you confirm your purchase.
• 3. Delivery fees for subscriptions will incur the same delivery fees for subsequent orders unless the rates for international delivery changes.

Shipping to Malaysia

• 1. From 12 April 2020, all orders to Malaysia will incur a delivery fee of RM18.
• 2. Delivery may take up to 7-10 working days to reach you. However, orders may be subject to hold-ups at customs and we are unable to guarantee against any shipping delays.

International Shipping

Unfortunately, we are unable to provide free shipping for international orders at the moment. Delivery cost varies depending on country and weight of items. Please email us at hola@hookcoffee.com.sg for courier delivery charges or for further assistance.

When are orders dispatched?

All new orders are usually dispatched within 1-2 working days upon placing your order (depending on availability). If you've subscribed to our coffee delivery service, your subsequent deliveries will be based on the delivery frequency you've indicated. After your first bag, you will notice that your fresh coffees will magically appear in your mailbox without even doing a thing!

Is there any hotline number or email address that I can use for inquiry?

You can call us at +65 96259741 or email us at hola@hookcoffee.com.sg to inquire about your order. For email, do include your name, contact (email and phone number) as well as your order number for reference.